Our Advants product line began in 1992 as an acronym for Automated Data, Voice and Network (meaning web) telephony systems. All of our IVRs are capable of being true multi channel customer service tool housing both your interactive web site, and speech applications.
Advants 10(tm) is our latest automated attendant, voicemail , and telephone-CRM integration IVR software platform for small and medium enterprises, and the product of over 15 years experience with automated voice systems for small to medium business. This system augments the UM capabilities of Exchange 2007-2010, or can be operated stand alone. Advants10™ Attendant Suite offers the capabilities of an expensive bespoke system in an affordable and easy to administer package.
Stauffer Technologies, Inc. is a Microsoft Gold Partner, located in Mentor, Ohio, the specializes in Business IT strategies, and automating customer service. We have worked with over eighty organizations to streamline business and manufacturing processes through the application of innovative computer software and hardware systems. In addition to custom development and Consulting services, we currently offer the following VOIP related turnkey systems.
Advants™, a next generation interactive voice response (IVR) telephony system, using state of the art voice recognition, and text-to-speech technology. Simple administrations is handled completely through browser based admin screens. Phone line connection is through virtually any hardware or software (VOIP) based format. The core components can be easily modified for your specific customer service needs.
Capabilities include
- State of the art speech recognition highest quality text to speech interfaces
- Integrates with scheduling or CRM databases to provide automated, interactive, telephone-based customer access
- Automated outbound calling capability for reminders, telemarketing, surveys, etc.
- Applications include credit unions, medical offices, education, government agencies, and not for profits
- Simple web-based administration tools
- Native VOIP IVR software can integrate with ANY PBX or softswitch
- True multi channel interactive web hosting and advanced voice server
